Contact Information / Customer Support Policy

Effective Date: September 19, 2025
Store Name: ToyTreasure

At ToyTreasure, we are dedicated to providing friendly, reliable, and efficient support for all our customers. Whether you have a question about a toy, an order, or need help with returns, our team is here to assist you.

1. Contact Information

You can reach our customer support team through any of the following methods:

• Email: support@toytreasure.com

• Phone: +1 (555) 467-8890

• Mailing Address: 123 Playhouse Street, Los Angeles, CA, USA

• Contact Form: Available on our website’s “Contact Us” page for quick inquiries.

2. Customer Support Hours

Our team is available to assist you during the following hours:

• Monday – Friday: 9:00 AM – 6:00 PM (PST)

• Saturday: 10:00 AM – 4:00 PM (PST)

• Sunday & Public Holidays: Closed

3. Response Time

• We aim to respond to all inquiries within 24 hours on business days.

• Support cases requiring investigation may take up to 48 hours for a complete response.

• Order and delivery-related concerns receive priority attention.

4. Services We Provide

Our support team can assist with:

• Product questions and toy recommendations

• Order placement and tracking updates

• Return, exchange, and refund assistance

• Payment or account-related queries

• Reporting damaged or missing items

• General store and policy inquiries

5. Complaints and Feedback

We value customer feedback and strive to resolve issues quickly and fairly.

• To file a complaint, email: support@toytreasure.com with your Order ID and issue details.

• All complaints are acknowledged within 24 hours.

• A full resolution will be provided within 5 business days.

Your feedback helps us improve our products and overall shopping experience.

6. Customer Responsibility

To help us serve you better, we request that customers:

• Provide accurate order and contact information

• Inspect products upon delivery and report issues promptly

• Communicate respectfully and provide clear details about any concerns

7. Our Commitment

At ToyTreasure, customer satisfaction is our priority.
We are committed to:

• Providing clear and accurate information

• Handling issues professionally and promptly

• Ensuring a safe, enjoyable shopping experience for every customer