Shipping Policy

Effective Date: September 19, 2025
Store Name: ToyTreasure

At ToyTreasure, we aim to deliver your orders safely and on time. Please review the shipping details below to understand how we process and ship your items.

1. Order Processing

• All orders are processed within 1–2 business days after payment is confirmed.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Once your order is shipped, you will receive an email with tracking information.

2. Shipping Methods & Delivery Times

We offer the following delivery options:

• Standard Shipping (Domestic): 4–7 business days

• Express Shipping (Domestic): 2–3 business days

• International Shipping: 7–14 business days (may vary due to customs)

Delivery times are estimates and may be affected by courier delays, weather, or peak seasons.

3. Shipping Costs

• Shipping charges are calculated at checkout based on order weight, dimensions, and location.

• Free standard shipping is available on domestic orders over $50.

• International customers are responsible for customs duties, import taxes, and applicable fees.

4. Order Tracking

• Tracking details are sent to your registered email once the order ships.

• Tracking updates may take up to 24 hours to appear depending on the carrier.

5. Incorrect Shipping Details

• Customers are responsible for providing accurate shipping information.

• ToyTreasure is not responsible for delays or lost packages caused by incorrect addresses.

• If you entered the wrong address, contact us immediately. We will update it if the order has not been shipped.

6. Lost or Delayed Shipments

• If your order is delayed beyond the estimated delivery date, contact us with your order ID.

• Claims for lost packages must be submitted within 14 days of the estimated delivery date.

• We will work with the courier to resolve the issue and arrange a replacement or refund if necessary.

7. Damaged Packages

If your order arrives damaged:

1. Contact us within 48 hours of delivery.

2. Provide photos of the product and packaging.

3. We will arrange a replacement or refund at no extra cost.

8. Contact Us

For any questions about shipping, please reach out to us:

Email: support@toytreasure.com
Phone: +1 (555) 467-8890
Address: 123 Playhouse Street, Los Angeles, CA, USA